TERMS AND CONDITIONS (for UK customers only – Export customers please contact us)


We can invoice government funded organisations, Local Authorities and schools – please contact us for details.
For all other organisations, payment must be made prior to despatch of your order, by bank transfer or cheque. Payment is due 30 days from date of invoice.


Delivery is free on all mainland UK orders. Please allow up to 3 weeks for delivery.

Small parcels will be delivered by Royal Mail. Larger parcels will be delivered by courier between 9 and 5.30 p.m. Monday to Friday.

It is very important someone can sign for delivery, otherwise an additional charge maybe incurred. Please notify us of any special delivery instructions.


If you wish to return goods ordered correctly but unwanted, a restocking charge of 20% of the order may be charged, together with the cost of carriage.
Please notify us within 7 days of receipt of delivery to obtain returns information. Goods must be in a re-saleable condition and in their original packaging.


The ownership of the goods will not pass to the purchaser until goods have been paid for in full. Payment is due 30 days from date of invoice.

Feedback / Queries

We sincerely hope you are happy with your purchase. If for any reason you are not, or you have any other queries, please don’t hesitate to contact us on: 0115 714 0055 or  contact@jollyback.com